Help
Help Topics
1. How to Turn "ActiveX Filtering" On in IE9, IE10, and IE11
Gear Menu
Click
on the Gear icon, located in the upper right hand corner of your
browser window. When the drop-down menu appears, hover your mouse cursor over
the Safety option. When the sub-menu appears, locate the option
labeled ActiveX Filtering. If there is a check mark next to the name, as
shown in the example above, then ActiveX Filtering is already enabled. If not,
click on the option to enable it.
Or
In
IE9, IE10, or IE11, click/tap on Tools on the Menu
bar,
and go to step 3 or 4 below. (see screenshot below)
To Turn On Active X
Filtering in IE9, IE10, or IE11
Click/tap on ActiveX
Filtering to check it, then refresh (F5) IE to apply. (see
screenshots above
[Top]
Enabling Active X for Microsoft Internet Explorer 6.0
1.
Click Tools then Internet
Options.
2.
Click Security.
3.
Click Internet.
4.
Click Custom
Level.
5.
Scroll to the Active
X controls and plug-ins and verify that the options are set to Enable or Prompt.
6.
Scroll to the
Scripting Section and verify that Active Scripting is set
to Enable or Prompt.
NOTE: Clicking a checked box removes the checkmark and disables the
feature.
If you see checkmarks in the Enable or Prompt boxes,
do not click on the checked boxes.
7.
Click OK.
8.
Click OK.
[Top]
Enabling Active X for Microsoft Internet
Explorer 7.0
1.
Click Tools then Internet
Options.
2.
Click Security.
3.
Click Internet.
4.
Click Custom
Level.
5.
Scroll to Active
X controls and plug-ins.
6.
Click Enable next
to Download signed ActiveX controls.
7.
Click Enable next
to Run ActiveX controls and plug-ins.
8.
Click Enable next
to Script ActiveX controls marked safe for scripting.
9.
Click OK to
close the Security Settings window.
10.
Click OK to
close the Internet Options window.
11.
Close and reopen Internet
Explorer.
[Top]
Enabling Active X for Microsoft Internet
Explorer 8.0
1.
Click Tools then Internet
Options.
2.
Click Security.
3.
Click Internet.
4.
Click Custom
Level.
5.
Scroll to Active
X controls and plug-ins.
6.
Click Enable next
to Download signed ActiveX controls.
7.
Click Enable next
to Run ActiveX controls and plug-ins.
8.
Click Enable next
to Script ActiveX controls marked safe for scripting.
9.
Click OK to
close the Security Settings window.
10.
Click OK to
close the Internet Options window.
11.
Close and reopen Internet
Explorer.
[Top]
2. How to Clear
Browser Cache
Internet Explorer
- Click
Tools from the Internet Explorer menu bar
- Click
Internet Options
- Click
the General tab
- Click
the Delete Files button in the Temporary Internet files section
- If
you still have a problem, repeat the steps above and restart the computer.
Firefox- Windows
- Click
Edit on Firefox menu bar
- Click
Preferences on the Edit menu
- Expand
the Advanced menu by clicking the plus sign
- Click
Cache
- Click
the Clear Cache button
- Restart
the browser
Firefox- Mac
- Click
History on the Firefox menu bar
- Click
Clear Recent History
- Select
Everything for the time range
- Check
the box next to Cache
- Click
the Clear Now button
- Restart
the browser
Chrome- Windows
- Click
the wrench icon on browser tool bar
- Select
Tools
- Select
Clear browsing data
- In
the dialog that appears, select the checkboxes for the types of
information that you want to remove
- Use
the menu at the top to select the amount of data that you want to delete.
Select beginning of time to delete everything.
- Click
Clear browsing data
- Restart
the browser
Chrome- Mac
- Click
Chrome on the menu bar
- Click
Preferences
- Click
Show advanced settings
- Click
the Clear browsing data button
- Select
the beginning of time from the dropdown box
- Check
the box next to Empty the cache
- Click
the Clear browsing data button
- Restart
the browser
Safari
- From
the Safari menu, select Reset Safari
- From
the menu, check the items you want to reset, and then click Reset. As of
Safari 5.1, Remove all website data removes both cookies and cache.
- Restart
the browser
Opera
- Click
Edit on the Opera menubar
- Click
Preferences on the File menu
- Click
the History and Cache menu
- Click
Cache
- Click
ok to close the Preferences menu
- Restart
the browser
3.
Contact Us
Please try these troubleshooting steps first (details above):
If you have any questions or need help resolving problems, please email
mailto:contact@smartraxglobal.com